Questions owners ask.
Something not here? Text the pilot team at (646) 555-0100, 9 am to 9 pm. A person answers the same day.
Money and your customers
Who holds the money?
You do. Diners pay on your own Stripe account and Stripe pays your bank 2 business days later. Trueward never touches it and takes no cut.
Does it work with my Clover?
Yes. Accepted orders go into Clover and print on your kitchen printer like a walk-in. If Clover is down, the counter tablet prints the ticket.
What about delivery?
We ask DoorDash Drive and Uber Direct for a driver on every order and use the cheapest one that is on time, or text your own courier. Diners pay a delivery fee you set.
How much of my time does it take?
About 10 minutes to set up, then about 3 minutes a week for the Monday text, plus any texts you choose to send us.
Are my customers mine?
Every name, phone and order is yours. Export them any time, and text them only if they said yes at checkout.
Can I leave?
Any month, from Settings. Your site stays up until the end of the month you paid for, and your customer list goes with you.
Running the kitchen
Do I need a tablet?
You need Clover, the counter tablet, or both. The tablet runs the Trueward Counter app on an Android tablet you already have, and during the pilot we ship a Star Bluetooth tablet printer for backup tickets, free.
What happens if the tablet loses its connection?
It keeps working from its own copy and still prints. After 2 minutes with no tablet online, that brand stops taking new orders and you get a text; it starts again on its own when a tablet reconnects.
Can I change the menu from my phone?
Text the owner line. Sold out applies at once and can be undone for 10 minutes. A new price or a special waits for your YES, then changes on your site and in Clover together.
Can you read my printed menu?
Send a photo or PDF, up to 6 pages. Reading takes about a minute; you tick the changes we found, and anything hard to read is left unticked for you to check.
Can one kitchen run two brands?
Yes, up to 3 brands are included in the $49 during the pilot, like Tikka Box from Chandni Tandoor's kitchen. Each gets its own site and menu, and orders print with the brand's name.
Where is Trueward available?
In a pilot in New York City.
The price
Why is there no commission?
The plan pays for the software. Your orders, your money and your customers stay yours, so there is nothing to take a cut of.
Is the $49 taken from my payouts?
No. It is charged to a card you add, on its own invoice. Payouts are what diners paid, minus Stripe card fees and refunds.
What if I am under the break-even?
Then a 7% app is cheaper for you today, and we will say so. Most restaurants pass it once regulars move from the apps.
How do I cancel?
From Settings, any month. Your site stays up to the end of the month you paid for, and you take your customer list with you.
Set up tonight.
Setup takes about 10 minutes and is saved as you go. Your first $49 is charged the day you go live. Rather talk first? Text the pilot team at (646) 555-0100, 9 am to 9 pm.