TruewardStart setup

How Trueward works.

Three people use it: the owner, from a phone; the diner, on the restaurant's own site; and whoever is at the counter, on a tablet.

Start setupJump to the counter

Owners run the week by text.

Text the owner line from your own phone. Sold out applies at once with UNDO. A price, a special or a refund over your limit waits for your YES, so nothing about money changes by accident.

  • Nobody accepts an order in 3 minutes? You get a text, and A accepts it.
  • Refunds up to $15 handle themselves; over that, you are asked.
  • Every Monday, last week and what needs you, in one text.
TTrueward(646) 555-0100 · Divya K., Chandni Tandoor
Sun 25 Octdiwali thali 24 dollars this weekend8:40 pm · text commandGot it: Diwali Thali, $24.00, Fri to Sun, as a special. It's in Monday's summary for you to approve.8:40 pm · waits for youMon 26 OctTrueward: Chandni Tandoor last week: $2,486.25 food sales, 41 orders. You kept $103.90 vs a 7% commission. 2 changes need you. Reply YES to approve both.9:00 am · Monday summaryToday, Wed 28 Oct86 dal makhani tonight6:20 pm · text commandDone: Dal Makhani is sold out until close, on your site and in Clover. Back tomorrow at 11:30 am. Reply UNDO to put it back.6:20 pm · applied at onceArjun T. says #4470 Butter Chicken was cold and asks for $19.05 back, dish and tax. That's over your $15 limit. Reply YES to refund or CALL to talk to him.7:02 pm · needs your replyyes7:03 pm · replyRefunded $19.05 to Arjun's Visa ending 1881 and texted him. It comes out of Friday's payout.7:03 pm · done

The money goes to your bank.

Diners pay on your own Stripe account. Each day's money reaches your bank 2 business days later, and the owner app shows every order, fee and refund in each payout, and what you kept against a 7% app.

Payouts to Chase ···· 4821$2,435.06 in your bank this week. Stripe pays each day 2 business days later.
Paid onFor orders onOrdersAmountStatus
Mon 26 OctThu 22 Oct—$400.45Paid
Tue 27 OctFri 23 – Sun 25 Oct23$1,705.97Paid
Wed 28 OctMon 26 Oct—$328.64Paid
Thu 29 OctTue 27 Oct3$236.60On the way
Tue 27 Oct: 23 orders, $1,764.03 charged, card fees −$58.06$1,705.97
Food sales, last week$2,486.25Mon 19 – Sun 25 Oct
Orders41
Paid to the bank$3,010.47After card fees
You kept last week, vs a 7% commission+$103.90
7% of $3,113.05 diners paid
$217.91
Card fees $102.58 + plan, one week $11.43
$114.01

Send a photo or PDF of your printed menu, up to 6 pages, from the owner app or by text. Reading takes about a minute. You see every change we found, and anything hard to read is left unticked for you to check. Removed dishes are hidden, never deleted.

6 changes foundFrom a photo of your new menu: 3 prices, 2 new dishes, 1 gone. One price was hard to read, so it is left unticked.
  • Chicken Tikka MasalaPriceRead with 97% confidence.$17.50$18.00
  • Garlic NaanPriceRead with 95% confidence.$4.50$4.75
  • Mango LassiPriceThe price is smudged on the photo. Check it before you tick it.$6.00$6.50
  • Paneer TikkaNew dishRead with 91% confidence.New$16.50
  • Aloo GobiNew dishRead with 88% confidence.New$14.00
  • Papdi ChaatRemovedRead with 84% confidence.$8.50Hidden
Nothing changes until you apply

Texts that bring regulars back.

Write a text to your regulars, or let a manager draft one for you to approve. It goes only to people who said yes at checkout, between 9 am and 8 pm, and nobody gets more than 4 a month. Each text costs $0.0125 at cost; order texts are free. You see the orders each one brought in.

Navratri thali this weekendSent Thu 15 Oct to 208 people who said yes at checkoutSent
Chandni Tandoor: Navratri thali this weekend, Thu to Sun, $22. Order: order.chandnitandoor.com/t/Xk29Qa Reply STOP to opt out.
Sent208
Orders from it11
Sales$712.25
Cost$2.60

Diners order from you, not an app.

Your site is on your own address, in your colour, with dish photos you add from your phone. Spiced dishes need a spice level before they go in the cart, so the kitchen never guesses. The card is held until the kitchen accepts, and the status page and a text say when it's ready.

  • Pickup or delivery, with a fee you set.
  • Returning diners sign in with a texted code and reorder.
  • Every name, phone and order is yours to export.
Lamb Rogan JoshKashmiri chilli, slow-cooked lamb$19.50Spice levelRequired
MildMediumHotExtra hot
Add to cart$19.50
Chandni Tandoor · order #4475 · 7:12 pmWaiting for the kitchen to acceptReady for pickup about 7:26 pm
  • Order placed, 7:06 pm
  • Kitchen accepts
  • Cooking
  • Ready to pick up
Your card is held, not charged, until the kitchen accepts. We'll text you when it's ready.
Pick up at37-12 74th St, Jackson Heights, NY 11372Ring the bell at the side door on 37th Rd.
Your order1× Palak Paneer Spice: Mild1× Jeera Rice · 1× Plain Naan · 1× Mango Lassi, regular$39.33 on Apple Pay, held · receipt by text
Ordering direct means the whole order goes to Chandni Tandoor.

Counter: a tablet that chimes.

The Trueward Counter app runs on an Android tablet at the pass. It chimes every 20 seconds while an order is new, prints when Clover can't, and keeps working from its own copy if the internet drops. Staff sign in with a PIN; they can accept, mark ready and ask for a refund, never give one.

Counter7:12 pmBusy: add 15 minTaking orders
New2
#4475 Meera P.Due 7:26 pm
Pickup · placed 7:06 pm · first order
  • 1×Palak PaneerSpice: Mild
  • 1×Jeera Rice
  • 1×Plain Naan
  • 1×Mango LassiRegular
Accept · ready 7:26 pm
#4476 Rahul D.Due 7:49 pm
Delivery · DoorDash Drive · placed 7:09 pm
  • 1×Lamb Rogan JoshSpice: Hot
  • 1×Chicken BiryaniSpice: MediumNo egg
  • 2×Garlic Naan
“Leave at the door, 3rd floor”Accept · ready 7:34 pm
In kitchen2
#4472 Neha R.Due 7:20 pm
Pickup · phone order
  • 1×Chana MasalaSpice: Mild
  • 1×Plain Naan
Ready
#4474 Sam K.Due 7:35 pm
Tikka Box · delivery by ODDS
Not in Clover. Printed here at 7:01 pm.
  • 1×Chicken Tikka BowlSpice: Medium
  • 1×Masala Fries
Ready
Ready1
#4471 Priya S.Waiting 7 min
Pickup · texted 7:05 pm
  • 1×Chicken Tikka MasalaSpice: MediumBoneless
  • 2×Plain Naan
“Ring the bell at the side door”Picked up

During the pilot, each restaurant gets a Star Bluetooth tablet printer, free. Your Clover kitchen printer stays the main one; the tablet printer prints the same ticket, marked NOT IN CLOVER, if Clover is down or a dish isn't matched yet.

Bread from a tandoor, Old Delhi.
A flatbread baking on the wall of a clay tandoor over glowing coals
The kitchen stays the kitchen: a flatbread on the wall of a tandoor.

Set up tonight.

Setup takes about 10 minutes and is saved as you go. Your first $49 is charged the day you go live. Rather talk first? Text the pilot team at (646) 555-0100, 9 am to 9 pm.

Find your restaurantWe copy your address, phone and hours from Google so you don't type them.
Start setup with your restaurantNot on Google? You can enter it yourself.